Give Us a Call Today!
Local (678) 872-0250
Toll Free: (866) 517-0250








Office Hours:
M-F from 8-5

For Gas Leaks & Emergencies:
Call Atlanta Gas Light
Inside Metro Atlanta
(770) 907-4231
Outside Metro Atlanta
(877) 427-4321

Follow us on Social Media:
BBB Rating

FireSide Natural Gas is dedicated to providing exceptional service and offering special rates to fit your business needs. Here are answers to the most frequently asked questions about setting up commercial natural gas service with FireSide Natural Gas:




How do I apply for natural gas service for my business?
You may call (678) 872-0250 or toll free (866) 517-0250 and speak with a Customer Relations Specialist or you may apply online.



Does FireSide Natural Gas require a deposit?
No. FireSide Natural Gas does not requires a deposit for business account. You must have a satisfactory credit rating through Credit-Safe USA OR provide 12 recent and consecutive utility invoices showing no late payments. Sole proprietors may secure accounts with their personal credit.



Do I need to let my current provider know I am switching to FireSide?
No. FireSide Natural Gas will request the switch through the Atlanta Gas Light system and your current provider will automatically be notified.



Will my current provider charge cancellation fees if I switch to FireSide?
If you are in a contract, you may be assessed a cancellation fee. Review the terms and conditions with your current marketer to determine if a cancellation fee will charged.



What is the ISPC charge I see on my invoice?
An interstate capacity charge is a commercial transportation charge that is based on your DDDC as determined by Atlanta Gas Light. The Interstate Pipeline Capacity Charge is a fee for transportation of gas through the interstate pipelines from the gas producing regions to Georgia. FireSide Natural Gas will assess a full charge for each service period regardless of the number of service days.



I would like to set up an online profile to manage account information for my business. How do I do that?
You can view account information by signing up for a My FireSide online account. You will create a user name and password. To complete the set up, you will need to enter your FireSide customer number and Atlanta Gas Light meter number. If you need assistance setting up your online profile, you may call (678) 872-0250 or (888) 517-0250 and a Customer Relations Specialist will be happy to assist you.



Is my business eligible for HB386?
Please read over a summary of HB386 to determine eligibility requirements. If eligible, please print and complete forms ST-5M and ST-5M Addendum. Completed exemption forms may be submitted:
  • Via email-
    Brandi Kirkpatrick
    brandikirkpatrick@firesidenaturalgas.com
  • By fax-
    (678) 872-0254




Why do I have two base charges on my bill?
Base Charges are pass through fees from Atlanta Gas Light. You will be billed 12 base charges every calendar year. Depending on the date your meter is read you may see 2 base charges one month’s invoice and no base charge on either the prior month’s invoice or the following month’s invoice. This often happens if your meter reading is scheduled on or around the 1st of the month. Because the AGLC base charge is directly from Atlanta Gas Light Company, no marketer has any impact on that fee.

Give Us a Call Today!
Local (678) 872-0250
Toll Free: (866) 517-0250

Office Hours:
M-F from 8-5

For Gas Leaks & Emergencies:
Call Atlanta Gas Light
Inside Metro Atlanta
(770) 907-4231
Outside Metro Atlanta
(877) 427-4321

Follow us on Social Media:
BBB Rating